Refund policy

Last updated November 6, 2026

You can try AdViews free for 30 days without a card, so you can see whether it works for you before paying. Payments are taken by Stripe as merchant of record.

Cancelling

• You can cancel any time from Settings → Billing. Renewal stops and your plan keeps working until the end of the current billing period.
• Monthly plans aren't refunded for the rest of a month you have started. Yearly plans aren't refunded after the first 14 days of a year (see below). Unused searches and extra-search packs aren't refunded on their own.
• Downgrades take effect at the end of the current billing period; upgrades apply at once and are prorated by Stripe.

Yearly plans: 14-day refund window

• You can cancel a yearly plan for a refund within 14 days of a yearly payment, whether it's your first payment, a renewal or a switch from monthly billing. Ask us by email (see below); cancelling in Settings → Billing on its own only stops the next renewal.
• The refund is prorated by the days already used. For example, if you cancel 10 days into the year, we keep 10/365 of the payment and refund the rest.
• We also deduct the processing fee Stripe charged on that payment, because Stripe keeps its fee when a payment is refunded.
• Your plan stops when the refund is made, rather than at the end of the year.
• If you're a consumer in the EU or UK, you have a legal right to withdraw within 14 days. In that case we only deduct for the days used if you asked at checkout for the service to start straight away, and we don't deduct the processing fee. Otherwise you get the full amount back.

When we do refund

• You were charged twice, or charged after cancelling.
• The service was unavailable for a long stretch of a period you paid for.
• Your local consumer law gives you a right to a refund or to withdraw.

Searches that fail are never charged in the first place, so they don't need refunding.

How to ask

Contact support@activesight.io from the workspace owner's email address: within 14 days of the payment for a yearly plan refund, or within 30 days of the charge for anything else. Approved refunds go back to the original payment method through Stripe.