Privacy policy
Last updated November 6, 2026
This policy explains what personal data AdViews collects, why, who processes it for us, how long we keep it and what you can ask us to do.
What we collect
- Account details: your email address, a hashed password, your workspace name and time zone, and your role in each workspace.
- What you track: clients, keywords, locations and settings you add, and the search results and ads our searches record for them.
- Usage and billing records: each search we run, when, and whether it used a credit; your plan and subscription status. Card details go straight to our payment processor and never reach us.
- How you found us: a first-party cookie (
av_src, 90 days) keeps the campaign tags (UTM), the referring site's domain and the first page you landed on, and whether you came from a Google ad. It is saved with your sign-up. We don't use third-party advertising or analytics cookies. - Emails we send: account, billing and service emails. They are transactional, so there is no marketing list.
Why we use it
- To run the service you signed up for: your account, the searches, results and exports (performing our contract with you).
- To bill you, keep usage records and meet tax and accounting obligations (legal obligation).
- To prevent abuse of the free trial and keep the service secure, and to see which marketing brings in customers (legitimate interests).
One free trial per person
When an account uses its first trial search, we store a one-way hash of your email address. We keep it after the account is deleted, only to allow one free trial per person: it can't be turned back into your email, and we use it only to check whether an email signing up has had a trial before.
Who processes data for us
- A database and authentication provider: storing your data, sign-in and scheduled jobs.
- A cloud hosting provider: hosting the app.
- A payment processor: payments, invoices and tax, as merchant of record.
- An email delivery provider: sending our emails.
- A search data provider: running the Google searches; it receives the keywords, locations and devices you track, never your account details.
Some of these providers process data outside your country, including in the United States, under their own safeguards.
How long we keep it
- Full search results are kept for 90 days; the ads parsed from them stay with your account.
- After a plan is cancelled, tracking data is kept for 90 days, then deleted; after an unconverted trial ends, for 30 days. You get an email before each deletion, and the account itself stays so you can come back.
- Accounts that are never used are deleted after 12 months without a login, and inactive accounts without a plan after 24 months, with emails 30 and 7 days before.
- When you delete your account, everything is removed except the trial hash above, the payment processor's customer reference we must keep for tax records (6 years), and the sign-up source with your user link removed so that it no longer identifies you.
Your rights
You can see and correct your details in the app, export your results while your plan includes exports, and delete your account from Settings → Delete account. Depending on where you live you may also have the right to access, correct, delete or move your data, or object to how we use it, and to complain to your data protection authority. To use them, contact support@activesight.io.
Changes
If we change this policy in a way that matters, we'll email workspace owners before it takes effect.